TECHNOLOGY

Technology resilience is defined as an organization’s ability to maintain acceptable service levels through, and beyond, severe disruptions to its critical processes and the IT systems which support them. The question that needs to be answered is, “What the enterprise have to close its doors if the technology fails?”

Most organizations have business continuity management processes for ensuring that the business can recover from a severely disruptive incident. An effective process clearly defines the roles and responsibilities for those responsible for its oversight and implementation and the minimum requirements for compliance, including levels of Technology resilience to disruption and disaster recovery capabilities.

A well designed and well defined process is supported by effective and tested procedures and arrangements that are in place to enable the organization to respond to, continue through and come out of any incident that may severely disrupt its ability to provide the normal level of service to its customers and stakeholders. These procedures and arrangements are the basis of the organization’s technology resilience.